Cortico Common Questions

How do I filter messages in Gmail?

Does your clinic receive too many emails? If so, check out this article to learn how to filter messages in Gmail.

How do I set up same day appointment bookings?

Same day appointments can be configured similarly to the general appointment to prevent booking disruptions.

How do I customize the booking range?

Everything you need to know about setting booking ranges for workflows and doctors!

How do I reset passwords for users?

To reset the password for new and current Cortico users, follow these steps!

How do I add specialist appointments on my booking page?

If your clinic offers specialist appointments, you can add them to your booking site so patients can book appointments with them.

How do I notify patients that we are no longer accepting walk-in appointments for the day?

Steps you can take to indicate to patients that you are fully booked for walk-in appointments.

How do patients book follow-up appointments?

Cortico makes it easy for patients to book a follow-up appointment on the same day of their appointment

How do I enable and disable multiple future appointments for patients at my clinic?

With your Cortico login, you can allow or prevent patients from booking more than one appointment for the future.

How do I remove a doctor from all online bookings?

If a doctor is leaving your clinic and you would like to remove the doctor from online bookings, follow these steps to learn how.

How do I deactivate a doctor from a workflow?

Follow these steps to learn how to deactivate a doctor from a workflow using Cortico settings

How do I direct certain types of patients to call to book an appointment instead of booking it online?

If your clinic has patients you would prefer to call to book, you can easily notify these patients in Cortico.

How do I enforce my clinic's cancellation policy using Cortico?

If your clinic has a cancellation policy, you can integrate it with Cortico which helps prevents no-shows.

How do I accept or block new patients from booking?

Steps on how to allow certain workflows to accept or block new patients from booking

Can Out of Province Patients Book Online through Cortico?

Information about allowing and restricting out of province patients from booking at your medical clinic

How do I integrate ad data collection services to Cortico?

Google Ads, AdWords, Facebook Pixel, etc...

How do I set up the Doctor Schedule for OpenEMR clinics?

(for clinic managers and Cortico Support)

What do I do after updating appointment durations?

Please contact help@cortico.ca if you change any durations of appointments that are bookable through Cortico.

How do I add/update appointment status codes in Cortico settings?

How do I add in-clinic, phone, or video appointments for a doctor?

Steps on how to enable in-clinic, phone, or video appointments for a doctor.

Mass Email Service

How To Send an Email Blast to All Your Patients