Who is Cortico?

Cortico is a tool used by your Healthcare Provider (doctor, nurse, etc) to make it easier for you to access care.

How Do I Contact My Healthcare Provider?

If you need to speak to your healthcare provider, contact your medical practice via phone or email.

What Does Cortico Do?

Cortico may assist you and your healthcare provider with the following:

  • Allow patients to book appointments online.
  • Send patients Email/SMS reminders with scheduling information about their medical appointments.
  • Allow healthcare professionals to send messages and files securely to their patients.
  • For patient safety, track whether messages from clinics are received by patients.

Is My Data Safe?

Cortico takes patient privacy very seriously. When sending emails to you, we:

  • Use HIPAA compliant email delivery practices including a HIPAA eligible mail transfer agent.
  • Cortico stores your personal health information in your healthcare provdier's secure record system, rather then in our own systems.
  • In the event we process PHI in transit, it's encrypted and removed from any of our systems after processing (not stored permanently)
  • We always minimize our own systems' access to the least access necessary, for the smallest amount of time, to help your healthcare provider complete their work. Learn more about our privacy practices, here.

If you have questions about your data privacy, please reach out to privacy@cortico.health

Does Cortico Set Cookies?

Cookies are necessary for some parts of our software to function, in particular controlling what information patients have access to and providing you with medical services. Whenever you sign in to any web service, a cookie is used to verify who you are to the server so attackers cannot impersonate you. I understand your concern that cookies can be used to identify you later such as on other websites, without your consent. Of course, our company policy strictly prohibits this. However, consider using your browser in Cognito mode, and closing it after you have finished booking. Then, the cookies necessary for software to function can be used, only as long as needed, and cleared afterward. Also note if you do not check "remember me", Cortico does not keep any data in its session cookie, storing only the minimum info (an anonymous identifier) for you to safely book an appointment. Patients who do not wish to book online also have the option of calling the medical practice or visiting in-person instead, if your medical clinic offers it.

Is Cortico Compliant?

Yes - We are audited by various parties to confirm our compliance with applicable law. If you think something was missed, we appreciate you advising us so we may investigate.
 

Why does Cortico Exist?

Our purpose is to make it easier and faster for you to access better care.

I'm a Parent, and there has been a custody ruling. How can I ensure the child's guardian has control of their medical care?

Custody can result in complex situations. First of all, advise your medical service provider of the situation so they can take note and act accordingly. To ensure the child's guardian is the one involved in medical care decisions, please check with your medical practice to verify the child's guardian contact information is recorded in the medical record for the child. This contact information is used to coordinate care via Cortico. Also, if someone who is not the guardian attempts to manage the child's medical services - Cortico may or may not block that activity as identity verification is typically performed when a medical care is given (not at the time of booking). However, that transaction will be recorded and made available to the holder of the email/phone specified in the medical record, providing observability. Be sure to consider reporting any violations of your ruling to the case law enforcement authority.

How Do I give Cortico Feedback?

If you have any feedback. let us know!