Troubleshooting

How To Report Issues

This Article lists the required information for Cortico to solve bugs and other issues

Known Oscar Issues

Some persistent bugs known in Oscar

Why are the doctor's schedules not loading in Cortico?

Are doctor schedules not loading in Cortico after updating them in Oscar? Follow these steps to update them in Cortico!

What to do when you receive this message when booking: "We can't find your doctor at this clinic location. Please make sure you have selected the correct clinic location and try again"

How to troubleshoot when your receive this message when booking an appointment.

"Your doctor does not provide this service. Please choose another service or contact the clinic for assistance."

What to do when this message appears during booking and how to succesfully complete booking.

New Patient Sign Up Troubleshooting

How to effectively troubleshoot when new patients are unable to sign-up online

How to troubleshoot when your cache is stuck

Follow these steps to learn how to troubleshoot when your cache is stuck.

Troubleshooting Pharmacy Sync Errors

Troubleshooting: Patient Form Responses Missing

Unmarking a Cortico Email as Spam

How to bring Cortico emails from the Spam Inbox back to the Main Inbox, as well as trusting future Cortico emails from the same sender to prevent them from being marked as Spam.

TeamViewer Installation Instructions

Instructions on how to install TeamViewer

Service Events

Shows failures that may have interrupted Cortico service.