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Cortico Release Notes - October 4, 2026

2026

Cortico Release Notes - October 4, 2026

Cortico 32.9 will be released to clinics on Thursday, October 14th 2026

Last updated on 06 Oct, 2026

Cortico Web Release

1. Updates to appointment booking

1.1 - Fixed an issue where the "Back" button on the booking confirmation page redirected to inconsistent pages.


2. Updates to video appointments

2.1 - Patient information is now automatically hidden during video calls when the call controls are not in focus.


3. Updates to the patient portal

3.1 - Updated the layout so clinic appointment policies now appear in a bottom panel.

3.2 - Fixed an issue where appointments with no medium were displayed as "in person" in the patient portal.

3.3 - Fixed an issue where files uploaded by patients in patient messaging failed when file paths were longer than 100 characters.


4. Updates to Request to Book

4.1 - Redesigned the "Add Request to Book" page.


5. Updates to EMR integrations

5.1 - [MedAccess] A default facility is now set when booking appointments for providers who work at only one location.

5.2 - [MedAccess] Work in progress on improving performance when retrieving provider schedules and appointments from the EMR (internal refactor, no user-visible change yet).

5.3 - [MedAccess] Fixed an issue where the patient portal did not display a patient's appointments with providers who are not set up in Cortico.

5.4 - [MedAccess] Pending tasks in the EMR are now automatically completed when a matching Request to Book is booked in Cortico.

5.5 - [MedAccess] Fixed an issue where a provider's blocked break times could appear as bookable after a failed schedule refresh.


6. Other updates

6.1 - Updated the Sendy configuration page so the password is no longer restricted to one-time use.

6.2 - Added Reminder Settings to the new Clinic Settings page.

6.3 - Fixed an issue where provider messaging sometimes showed a "Sign in again" popup while the session was still valid.


Cortico Plug-in

Messaging

1 - GARH is now preselected as the recipient for new referrals, so providers and MOAs don't need to select it each time.

2 - Fixed an issue where attaching a patient created through the Sans EMR patient form did not populate the sex field on the referral form.

3 - Fixed an issue with conversation labels and conversation icons in external provider messaging.

4 - Added a test-data warning to the Provider Home messaging page, so providers know not to use real data during small-circle testing.


1. Cortico AI

1.1 - Improved how the Inbox Assistant reads PDF documents, with a fallback method for documents that can't be read as text.

1.2 - [MedAccess] Added a prototype of AI document triage.

1.3 - MOAs can now create rules that change which provider a document is assigned to, optionally filtered by document type, so selected documents can be redirected to another provider.


2. UI/UX Improvements

2.1 - Added a clearer way for providers and MOAs to search for existing patients, so they can find a patient's record before creating a new one.

2.2 - Made adjustments to the Referral Assistant interface.


3. Metrics & Monitoring

3.1 - Added tracking of workflow events when a provider turns C2E off or back on, so changes in usage can be monitored (internal tracking, no user-visible change).

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