What is Cortico SwitchBoard?
Cortico SwitchBoard routes calls and texts to the provider currently covering a service. It can be used by clinics or hospitals for services such as Surgeon, Hospitalist, Admissions, or Nocturnist.
Each organization receives a dedicated On-Call number. A staff member chooses the service they need, and Cortico connects them with the assigned provider. Providers can also activate or hand off coverage by SMS.
Key features
• One dedicated number for on-call calls and texts
• Separate routing for each service
• Staff can text the active provider directly
• Provider activation and handoff by SMS
• Current coverage visible in Cortico
• Recent service history and call activity
Initial setup
SwitchBoard is not enabled automatically. Contact help@cortico.health to have it configured for your organization.
Set up SwitchBoard
Visit the dashboard by going to your clinic's cortico.ca/on-call URL.
Step 1: Add services
Open Services and add the roles or teams that staff may need to reach. Each service is assigned a keypad number.
Step 2: Add providers
Open Providers to add people who participate in on-call coverage.
Providers can also register by texting the Provider PIN to the On-Call number.
Step 3: Assign coverage
Choose the provider covering each service in the Services page.
A registered provider can text ON followed by a service number. For example, ON 4 activates the provider for service 1. Cortico replies with a confirmation.
Review service and call history
Use Services History to review recent changes to on-call coverage, including when a provider was assigned or removed. Call Logs show who called, which provider received the call, when it occurred, its duration, and the outcome. Call logs can also be downloaded as a CSV.
For help setting up Cortico SwitchBoard, contact help@cortico.health.