This guide covers how to log in to Avaros and connect your EMR to Cortico.
Clinic staff and providers should start by logging in to their Avaros EMR at app.avaros.ca/login using the clinic username and password.
Some clinics run a custom Avaros instance. If the link above doesn't work, check with your clinic administrator for your specific login URL.
Trouble logging in or forgot your password? Password resets and account lockouts are handled by your clinic administrator or Avaros directly at support@avaros.ca.
Need to set up a new Cortico integration for Avaros? Avaros removed the ability to set up new connections to Cortico, but is working to restore it. If you wish to use Cortico for Avaros, please contact them to request a connection
Connecting your Avaros EMR to Cortico
Add "Cortico" as a doctor in Administration > User Management > Add a Provider Record
Assign the user to all locations by checking those off in the provider record.
Create a "Cortico" login in Administration > User Management > Add a Login Record
Assign the “doctor” and “admin” roles for the "Cortico" doctor in Administration > User Management > Assign Role to Provider by selecting “doctor” in the dropdown and clicking “Add” on the right, then doing the same for "admin".
Step 1.1.1 Create the Cortico User in Avaros
Complete all four steps to create the Cortico user:
Add “Cortico” as a doctor: Go to Administration > Add User. Enter Cortico as the provider name.
Create a login record: Go to Administration > User Management > Add User. Create a username and password for the Cortico account.
Save this password — you will send it to Cortico in Step 1.1.3.
Assign the required roles: Go to Administration > User Management > Assign Role to Provider. Select "doctor" from the dropdown and click Add on the right. Repeat for the "admin" role. Both roles are required for the integration to function.
Assign the user to all locations: Check off all locations in the provider record.
Step 1.1.2. Get the direct IP address for your Avaros instance
Cortico needs the direct IP address for your specific Avaros instance to complete the connection.
Email Avaros support at support@avaros.ca with the following message:
Hi,
We are trying to set up an integration with Cortico. Could you please enable the REST module and provide the direct IP address for our Avaros instance?
Thank you.
Step 1.1.3. Send credentials to Cortico
Once you have the IP address from Avaros, send the following details by email to help@cortico.ca:
The Cortico account password you created in Step 1.1.1
The Cortico account PIN
The direct IP address provided by Avaros support
Our team will configure the rest of the integration and confirm when your booking link is ready.
Once you’re connected, you'll also need to set up your provider schedules so availability maps correctly for online booking.
Frequently asked questions
How do I log in to Avaros?
Clinic staff and providers log in to Avaros at app.avaros.ca/login. Patients use the Medley portal at app.avaros.ca/av/pt/auth/signin. If neither link works, your clinic may be on a custom instance. Check with your clinic administrator or Avaros directly.
I forgot my Avaros password — what do I do?
Password resets are handled by your clinic administrator or Avaros directly at support@avaros.ca.
Does Cortico work with Avaros EMR?
Cortico supports Avaros integrations for clinics already on an existing connection. The integration gives clinics access to Cortico's patient engagement tools within Avaros workflows, rather than replacing them. Appointment statuses and information sync between both systems automatically.
Avaros removed the ability to set up new connections to Cortico, but is working to restore it. Clinics looking to connect can submit a request through Avaros support to be notified once availability is restored.
Where can I find Avaros training and onboarding resources?
Avaros maintains a library of Getting Started resources.
Using Cortico with Avaros
Cortico runs on top of your existing Avaros setup without replacing any part of your EMR workflow. Popular tools that clinics use with Avaros and the Cortico integration include:
Online scheduling - patients independently book and reschedule appointments
Appointment reminders - automated SMS and email reminders that cut no-shows
Digital intake forms - customizable forms that pre-populate the chart
Secure patient messaging - two-way messaging, logged back to the chart
To confirm what’s available on your plan, contact help@cortico.ca. If you aren’t using Cortico yet, you can book a demo at cortico.health.