The schedule page reloads itself every few minutes
Your EMR's appointment schedule is built to refresh on its own, so new bookings appear without anyone clicking anything. Juno and Oscar Pro reload every 3 minutes; OpenOSP every 5.
That is helpful for the schedule. It is unhelpful for anything you are in the middle of. When the page reloads, everything layered on top of it starts over — a message you had half-written, an AI conversation you were reading through, a chart you had just finished pulling up. There is no warning and nothing to undo.
Staff learned to work around it: type fast, or retype.
Cortico pauses the reload while you are working
When you open the Cortico sidebar on the schedule page, it quietly cancels the reload the EMR had queued up. The page holds still for as long as you need it.
When you close or minimize the sidebar, Cortico waits two minutes and then lets the page refresh once, putting the schedule back on its normal cycle. The two-minute pause is deliberate: it covers the case where you close the sidebar, glance at something, and open it again.
Nothing is configured and nothing is clicked. Opening the sidebar is the signal.
What changes in a working day
The time saved is small each time and constant all day. These are the moments staff notice.
What you're doing | Before | Now |
|---|---|---|
Writing a patient message | Draft vanished mid-sentence; retype from memory | The draft stays until you send it |
Reading an AI chart summary | Summary cleared; regenerate and re-read | Stays open as long as you need |
Working through the inbox | Lost your place in the list | Your place is kept |
Running a bulk task (eligibility checks, receipts) | Interrupted partway, restart | Runs to the end |
Taking a phone call with the chart open | Page reset while the patient was talking | The chart stays on screen |
The wider effect is that staff stop bracing for it. Nobody hurries a message because the page is about to turn over, and nobody avoids the longer Cortico tools because they are too slow to finish safely.
Your EMR still works normally
The page is paused, not frozen. Everything you click still works: booking, opening a chart, searching, saving. The EMR behaves exactly as it always has — it simply is not reloading itself underneath you.
Cortico also waits for the page to finish loading and for any work in progress to settle before it pauses anything, so nothing the EMR was fetching gets cut off.
And the pause is bounded. If the sidebar somehow stayed open without being used, the schedule would still come back on its normal cycle shortly after it is closed.
Questions we hear
Will we miss a new booking? The schedule stops updating on its own while the sidebar is open. Close the sidebar and the page catches up. For front-desk staff watching the schedule for arrivals, close the sidebar when you are not using it — that is the normal rhythm anyway.
Does anyone have to turn this on? No. It applies to the schedule page whenever the Cortico sidebar is open, and to nothing else.
Does it slow the EMR down? No. Pausing a reload is less work for the browser, not more.
Why not just save my draft and restore it after the reload? Clinic workstations are shared, and we do not leave patient information sitting in browser storage for whoever sits down next. Holding the page still keeps the work safe without storing anything.
What if someone leaves the sidebar open all day? The schedule will not refresh on its own for that user until they close it. If a workstation is used mainly to watch the schedule, we would suggest keeping the sidebar closed between tasks.