Terminal Installation

For details on installation, see our Terminal Installation Guide. In summary:

  • Consider placement carefully - Before you set up your new terminal(s), you should consider where you would like to place them. We recommend placing your terminal(s) near the entrance of your clinic, where patients can easily see it as they walk in. This will make the terminal system the most effective as your staff will not have to check patients in.
  • Consider patient privacy - If you have more than one terminal, make sure to place them in a way that prevents patients from having to walk behind other patients using terminals. This will help protect the privacy of your patients.

Your First Day with Terminals (Going Live)

To ensure a smooth transition at your clinic with your new terminals, provide clear instructions at your clinic.

Put up a large sign at the entrance of your clinic to direct patients to the terminals, with a call-to-action like "REGISTER HERE>". This will be helpful for both your staff and patients. The sign can include basic steps such as:

1. Check in for your appointment with a terminal. Please have your health card ready.

2. Once you have checked in, have a seat in our waiting room and a staff member will notify you when we are ready.

If you require assistance with using a terminal, please notify a staff member at help@cortico.ca and we can assist you.

Send an introductory email to your patients:

You can send a mass email to your patients introducing your new terminals. By doing so, it gives your patients a heads-up of the new check-in process at your clinic before their next appointment. 

Here is a default email template you can use to introduce your new terminals:

"Hello patients,

(Your clinic name) is happy to introduce our check-in system, terminals!

The terminals will be used by all patients to check-in before their appointments. They're very simple and easy to use. To check in, all you need to do is enter your personal health card number and verify your personal information by following the simple steps given when signing in.

Our new terminals will help speed up the check-in process at our clinic which will hopefully improve your future experiences with us.

If you have any questions about our new terminals, please contact us at (your clinic's contact information)."

How To Sanitize Your Terminal:

Mobile phones and other frequently touched electronics like tablets, remotes, keyboards, mice can carry germs. These electronics should be cleaned and disinfected regularly.

  • We recommed following the guildlines set out for sanitization by the BCCDC and other authorities on this topic.
  • Check the manufacturer's instructions for cleaning and disinfecting.
  • Use disinfectant wipes or sprays with at least 70% alcohol.
  • Dry surfaces thoroughly to avoid the pooling of liquids.
  • Do not immerse devices in liquids and do not use hydrogen peroxide or vinegar as they do not work and may damage screens.
  • Use screen protectors to make cleaning and disinfection easier.

Safety Protocol 

  • Keeps each terminal 2 meters apart
  • Ask patients to sanitize their hands before using the terminal
  • Mass sanitize the keyboard skin, mouse, and screen after each use
  • Create separate flows for patient checking in and patients exiting after each appointment
    • Patients can enter through the front door and exit after the appointment through the back door
  • Place plexiglass barriers between each terminal 
  • Sanitize plexiglass barriers regularly 

Other Tips

  • For the best connection, use a wired ethernet cable for each terminal. Wifi can be used, but we do not recommend it.
  • After you've used your new terminal(s) for awhile, you may find that you need another terminal to help with the check-in process. Please contact help@cortico.ca if you would like another terminal

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