Diagnosing Login Errors: Email and Date of Birth Mismatch

If you receive an error message when trying to log in with your email and date of birth, it can be frustrating. This article explains why this happens and how to resolve it.

Common Symptoms

You see an error message after entering your email and date of birth on the login page.
Access to your account is denied despite using the correct email and what you believe is your date of birth.

Causes

This error usually means that the date of birth you entered does not match the information in your patient file at the clinic. Even small differences (such as a typo or reversed month and day) can cause this issue.

In rare cases, a clinic staff member may have entered your date of birth incorrectly in their records. If you have recently changed your information with the clinic, the system may not have updated yet.

Solutions

Check Your Entry

Carefully re-enter your date of birth, making sure to use the correct format (day, month, year). Double-check for typos or swapped numbers.

Confirm With Your Clinic

If you still receive an error, contact your clinic directly to verify the date of birth they have on file for you.

Update Your Records

If your date of birth is incorrect in the clinic’s system, ask them to update it. Then try logging in again.

If the problem continues after these steps, contact the clinic or support for further assistance.

Verification

After correcting your date of birth, you should be able to log in without receiving an error. If you still cannot access your account, contact the clinic for support.

Prevention

Always use the date of birth format requested on the login page.
Verify your personal information with the clinic during your next visit or phone call.