The setup requires access to your Oscar service. We recommend you create a new administrator account for our AI partner, WaiveTheWait (WTW). WTW will only access your Oscar Demographic API, Appointment API, Documents API, Ticklers API, but our Support Representative may also use the credentials to troubleshoot any problems you report. We take great care to ensure any patient information remains private.

1.1.1 Create the AI automation user in Oscar

1. Add "AI automation" in Administration > User Management > Add a Provider Record

2. Assign the user to all locations by checking those off in the provider record

3. Create a "AI automation" login in Administration > User Management > Add a Login Record. Make sure to leave Expiry Date blank.
   Note: The Expiry Date field value will take effect even if you uncheck the Expiry Date checkbox. If you’ve accidentally enabled the field and are unable to clear it, set the expiry date to a value in the far future.
   
   
   Note: If you are unblocking an expired user, you may need to also update the password for it to work.

4. Assign the “admin” roles for the "AI automation" user in Administration > User Management > Assign Role to Provider by selecting “admin” in the dropdown and clicking “Add” on the right

A video guide on generating these credentials can be found here on Loom.

1.1.2 Whitelist WTW cloud IP address - JUNO only 

Email Juno EMR Support (at support@junoemr.com):

"Hi,

Please whitelist the following IP addresses "143.198.33.56" for WaiveTheWait to ensure we can connect. 
"